Yesterday I got home with Lauren to find our alarm was a bit "upset".After entering the over-ride code it told me that there was a telephone line fault.
I checked and the phone was working fine, so the data component of the line was being tinkered with. Great I thought - BT are removing the broadband "tag" from the line. I guessed right.
Half an hour later the alarm decided that the line was OK again, so I phoned up Sky and was finally able to order a replacement broadband package.
All we have now is a 1-2 week wait for BT to tinker with the line again to get us reconnected!