Monday, December 11, 2006

Sky Technical Support

You may have read this post on my issues with Sky Customer Services.
Well to confirm some of the technical points I gave their Tech Support guys a ring.
The guy on the other end of the line was clueless.
He didn't know what a MAC address was, he didn't know that ADSL required a username and password... generally I have never talked to someone less capable on a technical helpdesk.

Only this could be worse (20 minutes of pain).


GF said...

So I guess you got put through to someone on Sky Tech Support who usually deals with the TV side of things rather than Broadband?

After all it is a new-ish service from Sky....

Dave Ferguson said...

I can heartily recommend NTL for ineptitude in any field. Getting through to their helpline is a costly business in terms of both time and money. So, go on, dump this Sky nonsense, and sign up with a company with years of experience of providing crap customer service.

James said...

You got put through to the Glasgow call centre, I expect. My guess is that Gareth is right, that you got the guy who tells wallies to unplug their set-top box, wait 30secs and then plug it back in again. I mean, I don't know what a MAC-thingie-whatsit is either. At a push, I could probably remember what ADSL stands for, but perhaps not even then. But I can sort the subtitles on Sky if they start playing up. ;-)

Jase said...

Welcome to the ramblings Dave! I hope you are using a wireless signal whilst sitting on a beach in the Caribbean! Any less and I will be disappointed!

Unfortunately the helpdesk was supposed to be broadband only! Still the Have you tried turning it off for 30 seconds will undoubtably be the catch-all of solutions!